Free Assessment & Evaluation
We start with a no-obligation assessment to understand your data loss scenario. You then ship your failed device to our secure lab using our prepaid, trackable shipping labels. Upon arrival, our engineers perform a thorough diagnostic evaluation to determine the cause of the failure—whether it's logical (like file corruption) or physical (like a head crash)—and assess the probability of a successful recovery. We then provide you with a firm price quote and a detailed action plan.
In-Lab Recovery
This is where our deep expertise comes into play. For physically damaged drives, the work is performed in a certified ISO Class 5 Cleanroom environment. This dust-free, static-free lab allows our engineers to safely open the hard drive and perform microscopic repairs, such as replacing failed read/write heads or swapping platters. For logical failures, our engineers use advanced, proprietary software to bypass operating system errors, repair corrupted file structures, and reconstruct your critical data.
Data Verification & Return
After the recovery is complete, we provide you with a secure, searchable file list that allows you to verify that your most critical data has been successfully recovered. Once you approve the file list, we transfer your recovered data onto a brand new, encrypted external hard drive.
Secure Return of Your Data
We ship the new external hard drive containing your recovered data directly to you via an expedited, secure courier. Your original, failed device is either securely shipped back to you or is disposed of according to certified data destruction standards, at your direction.