How It Works: A Multi-Layered Defense for Your Inboxes
Our Managed Email Security service functions as an intelligent, comprehensive filtration system that inspects all your inbound and outbound email, all without changing how your employees send and receive messages. The process is seamless to your users and provides immediate protection.
Our Process Overview:
Our methodology is a continuous, four-stage cycle:
Stage 1
MX Record Redirection
The process begins with a simple, behind-the-scenes change to your domain's MX records. This directs all your inbound email to our gateway for inspection before it reaches your mail server.
Stage 2
Multi-Layer Security Checks
Each message passes through a multi-layered gauntlet of security checks. This includes Spam and Virus Filtering, which blocks bulk junk mail and known malware.
Stage 3
Advanced Threat Protection
We use AI and machine learning to analyze emails for signs of targeted phishing, impersonation, and brand forgery characteristic of Business Email Compromise (BEC) attacks.
Stage 4
Attachment & URL Analysis
Any attachments are scanned and opened in a secure, isolated "sandbox" environment to see how they behave. If they attempt to do anything malicious, the email is quarantined.
Stage 5
Outbound Protection
We also scan all outbound email to prevent your own accounts, if compromised, from being used to attack your customers and partners, protecting your brand's reputation.
Stage 6
Clean Email Delivery
Clean, verified emails are delivered instantly to the user's inbox, while malicious ones are held in a secure quarantine that users and administrators can review.
Together with our partner, Avanan, we employ a cloud-based email security solution. With continuous monitoring, customized filters, and ongoing threat intelligence gathering, Total Assure's email security solution is what your business needs to stay in the game.
Technology and Timeline:
We utilize a best-in-class, cloud-native email security platform, recognized by analysts for its high efficacy and low false-positive rate. The technology is API-driven for deep integration with Microsoft 365 and Google Workspace, allowing for enhanced internal email protection and simple administration. Because the entire service is cloud-based, there is no hardware to install and no software to maintain on your end.
Our implementation timeline is designed for rapid protection with zero downtime:
Day 1
A kick-off call to understand your specific security concerns, user groups, and current email setup.
Days 2-3
We configure your new security policies in our platform and prepare for the cutover. We work with your team to schedule the MX record change at a time of low email flow (often overnight).
Day 4
The MX record change is made. The entire cutover takes only minutes, and email flow is never interrupted. Your organization immediately begins benefiting from advanced protection.
Week 1 & 2
Our team fine-tunes the policies, adjusts sensitivity based on your unique email patterns, and provides training for your administrators.